Customer Loyalty Maturity Assessment

Working with with business owners, their management team, staff and Customers, investigating current arrangements and their operational delivery, our Six Pillars of Customer Loyalty Maturity ® model considers;

  • Customer Loyalty Vision
  • Whole Business Engagement
  • Effective Operational Leadership
  • Robust Voice of the Customer programme
  • Impactful Action Plans
  • Cadence and Accountability

Immediate and identified benefits of assessments are numerous but typically include;

  • Identification of existing good practices and basis for ongoing improvement
  • Increased Customer Loyalty
  • Increased operation effectiveness
  • Increased cost certainty and reduced risk profile
  • Improved Employee Engagement with organisational objectives
  • Established basis for sustainable profitable growth

A written report will follow the assessment which is usually presented in person. While recognising existing good practices, opportunities for improvement will be highlighted and the means to address them outlined.


We look forward to discussing your specific needs. Please contact us.

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