It is truly heartening to see so many companies recognising the link between Customer Loyalty
and Business Success. Loyal Customers stay longer, buy more and enjoy telling friends and colleagues about the outstanding products, services and solutions you provide!
Unfortunately, in too many instances, available Customer Feedback tends to be partial, anecdotal
and lacking structure. This prevents event resolution of the causes of dissatisfaction and actions to more completely and consistently fulfil the type of Customer Experiences which will underpin
desired business growth! This situation can be improved.
At Six Pillars Consulting, an Overall Customer Experience Survey can be designed, deployed,
analysed and reported to you in as little as three weeks. Using our knowledge of the Net Promoter System (NPS), we can ensure the selection of the most effective survey method, high value question
construction, survey process management, insightful analysis and the link to high impact actions!
Setting business improvement priorities withoutthe Voice of the Customer being considered will
always be sub-optimal. Six Pillars Consulting can help achieve a more productive set of outcomes for the effort!
forward to discussing your specific needs. Please contact us.
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is conducted within our 6 Core Data Protection Principles and through processes designed to minimise intrusion and any other disproportionate effects.