Six Pillars Consulting are delighted to announce their Strategic Partnership with Satmetrix, the leading global provider of cloud-based solutions for managing and improving overall customer experience. We are now able to combine our own competences in the design, deployment and management of Customer Loyalty Programmes with the power of NPX!
NPX Brings the Power of Net Promoter® Score to Customer Experience to Increase Customer Lifetime Value Improve your NPS with an operational customer experience software platform that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.
Map Your Customer Journey: The Customer Graph provides a single, integrated view of the customer journey by mapping performance of customer touch points in an always-on, real-time visual representation of your customer journey.
Visualize Your Customer Data: Leverage out-of-the-box reports to guide you to the appropriate actions for improving your customer experience. Out-of-the-box reports are not only intuitive but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers.
Measure Overall Brand Loyalty: View your NPS over time, and analyze your scores by customer segment, product and geography to understand how improvements in your business are impacting your score.
Gain New Insight with Text Analytics: Monitor and mine unstructured data to reveal what customers think about your brand and get insight into their preferences, satisfaction levels, and needs. Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Track volume and sentiment of comment themes. Uncover and respond to emerging topics. And easily drill down to the original comment to fully understand root cause.
We look forward to discussing your specific needs. Please contact us.
Six Pillars Consulting Limited
Company No. 9618844
6 Leith Close
Ashby de la Zouch
Tel: +44 (0) 7548 917722+44 (0) 7548 917722