It is truly heartening to see so many companies recognising the link between Customer Loyalty and Business Success.
Loyall Customers stay longer, buy more and enjoy telling friends and colleagues about the outstanding products, services and solutions you provide!
Unfortunately, in too many instances, available Customer Feedback tends to be partial, anecdotal and lacking structure.
This prevents event resolution of the causes of dissatisfaction and actions to more completely and consistently fulfil the type of Customer Experiences which will underpin desired business growth!
This situation can be improved.
At Six Pillars Consulting, an Overall Customer Experience Survey can be designed, deployed, analysed and reported to you
in as little as three weeks. Using our knowledge of the Net Promoter System (NPS), we can ensure the selection of the most effective survey method, high value question construction, survey process
management, insightful analysis and the link to high impact actions!
Setting business improvement priorities withoutthe Voice of the Customer being considered will always be sub-optimal. Six
Pillars Consulting can help achieve a more productive set of outcomes for the effort!
We look forward to discussing your specific