Six Pillars Consulting - Accelerating Growth! markeydman@sixpillarsconsulting.com 07548 917722
Six Pillars Consulting - Accelerating Growth! markeydman@sixpillarsconsulting.com 07548 917722

Service Customer Excellence

Working with with business owners, their management team, staff and Customers, investigating current arrangements and their operational delivery, our Service Customer Excellence Maturity Assessment considers;

  • Liaison between Sales and Service Teams
  • Value Proposition knowledge, delivery and demonstration
  • Arrangements for confirmation of Customer Satisfaction
  • The Customer Loyalty Programme and the Service Team 
  • Sharing and developing Service Customer Loyalty good practices

Immediate and identified benefits of assessments are numerous but typically include;

  • Identification of existing good practices and basis for ongoing improvement
  • Increased Customer Loyalty
  • Increased operation effectiveness
  • Increased cost certainty, reduced risk profile and improved contract retention
  • Improved Employee alignment with organisational objectives
  • Established basis for sustainable profitable growth

A written report will follow the assessment which is usually presented in person. While recognising existing good practices, opportunities for improvement will be highlighted and the means to address them outlined.

 

While "Service" is used as a generic term, it can be applied to both remote and on-site provision and planned/reactive scheduling arrangements.

 

We look forward to discussing your specific needs. Please contact us.

Six Pillars Consulting Limited

Company No. 9618844

 

6 Leith Close

Ashby de la Zouch

Leicestershire

LE65 1HN

 

Tel: +44 (0) 7548 917722+44 (0) 7548 917722

E-Mail: markeydman@

sixpillarsconsulting.com

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