Six Pillars Consulting - Accelerating Growth! markeydman@sixpillarsconsulting.com 07548 917722
Six Pillars Consulting - Accelerating Growth! markeydman@sixpillarsconsulting.com 07548 917722

Project Customer Excellence

Working with with business owners, their management team, staff and Customers, investigating current arrangements and their operational delivery, our Project Customer Excellence Maturity Assessment considers;

  • Liaison between Sales and Projects Teams
  • Value Proposition knowledge, delivery and demonstration
  • Arrangements for confirmation of Customer Satisfaction
  • The Customer Loyalty Programme and the Projects Team 
  • Sharing and developing Project Customer Loyalty good practices

Immediate and identified benefits of assessments are numerous but typically include;

  • Identification of existing good practices and basis for ongoing improvement
  • Increased Customer Loyalty
  • Increased operation effectiveness
  • Increased cost certainty and reduced risk profile
  • Improved Employee alignment with organisational objectives
  • Established basis for sustainable profitable growth

A written report will follow the assessment which is usually presented in person. While recognising existing good practices, opportunities for improvement will be highlighted and the means to address them outlined.

 

While "Project" is used as a generic term, it can be applied to any collaborative undertaking for a Customer undertaken to achieve a specified aim.

 

We look forward to discussing your specific needs. Please contact us.

Six Pillars Consulting Limited

Company No. 9618844

 

6 Leith Close

Ashby de la Zouch

Leicestershire

LE65 1HN

 

Tel: +44 (0) 7548 917722+44 (0) 7548 917722

E-Mail: markeydman@

sixpillarsconsulting.com

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