Our team at Six Pillars Consulting have a proven track record using deserved Customer Loyalty to drive Business Success and are keen to share our skills and experiences to do the same for your organisation. Our knowledge, in connection with our access to good practice processes and documentation, can dramatically shorten the implementation of improvements and bring forward associated benefits.
At the heart of our services, we are pleased to offer support in the development, management and operation of your organisation's existing or planned Customer Loyalty Programme.
Looking at more specific aspects, our suite of on-site Maturity Assessments provide an insightful review of current arrangements and a basis for corrective and improvement actions. While we are pleased to discuss your individual needs, standard assessments include Customer Loyalty (Using the Six Pillars Customer Loyalty Maturity Model), Sales Customer Excellence, Project Customer Excellence, Service Customer Excellence, Employee Engagement and Change Management.
For those organisations concerned that their available Customer Satisfaction feedback is partial, anecdotal or lacking structure, an Overall Experience Customer Loyalty Survey can be of great value. Using this method, built on the Net Promoter System (NPS), insight can be gained on both latent causes of Dissatisfaction and the means by which Loyalty can be developed and enhanced to drive Business Growth!
Organisations wishing to support growth, improve Customer Satisfaction, improve operational effectiveness and profitability or secure external validation of their growing business maturity may wish to discuss with us ISO9001:2015 for SMEs.
Whatever your Customer Loyalty or Quality challenge, please feel free to contact us. We are here to support your Business Success!
Six Pillars Consulting Limited
Company No. 9618844
6 Leith Close
Ashby de la Zouch
Tel: +44 (0) 7548 917722+44 (0) 7548 917722