While many competing methods and models exist in this space, we see Operational Customer Excellence as a systematic approach to help organisations achieve more effective results, A series of steps to identify, analyse and improve processes is used in pursuit of goals and objectives associated with Customer Loyalty, Employee Engagement and Profitability.
At Six Pillars Consulting we have a depth of experience driving Operational Customer Excellence often starting from a very blank piece of paper to map existing arrangements! While we can assist in most areas of business functionality, we have specific insight in the fields of Sales, Service and Project Execution which can add considerable value.
A range of tools are applied in this area according to the specific circumstances but principles from Lean 6 Sigma are often found to be valuable.
Six Pillars Consulting Limited
Company No. 9618844
6 Leith Close
Ashby de la Zouch
Tel: +44 (0) 7548 917722+44 (0) 7548 917722