Six Pillars Consulting - Accelerating Growth! 07548 917722
Six Pillars Consulting - Accelerating Growth! 07548 917722

Customer Loyalty Maturity Model

Much has been written on the attributes of a successful Customer Loyalty Programme and no attempt will be made here to recreate such freely available content. From many years practical experience however we have been able to initially observe and subsequently encourage facets which are most commonly found to scaffold that success.


Over time, we have formalised the "6 Pillars" which describe these facets and developed a matching Maturity Model. From direct observation, the Maturity Model is completed with our Customers and used to facilitate discussions and generate improvement priorities. As described elsewhere, at Six PIllars Consulting, we are pleased to tune our subsequent support from high level oversight through to taking full responsibility for programme success over an extended period.


In outline, our Customer Loyalty Maturity Model considers;

  • Customer Loyalty Vision
  • Whole Business Engagement
  • Effective Operational Leadership
  • Robust Voice of the Customer programme
  • Impactful Action Plans
  • Cadence and Accountability


Our Services - Customer Loyalty Maturity Assessment

Six Pillars Consulting Limited

Company No. 9618844


6 Leith Close

Ashby de la Zouch


LE65 1HN


Tel: +44 (0) 7548 917722+44 (0) 7548 917722

E-Mail: markeydman@

Print Print | Sitemap
© Six Pillars Consulting Limited