Six Pillars Consulting has been established to help organisations deliver outstanding Customer Experiences on a consistent basis such that Loyalty is enhanced and used to drive business growth.
Our operating philosophy is that "sustainable, profitable growth is best supported by strategic and tactical decision making which seeks to balance Customer Loyalty, Operational Effectiveness and Employee Engagement".
We aim to support design, deployment and ongoing operation of impactful improvement activities and programmes. A true Partner in ongoing business success!
Our services are aligned with specific Client needs but typically focus on Customer Loyalty Development Programmes, Operational Excellence (Sales, Projects and Service), Employee Engagement and Strategic Planning/Change Management.
We do not work from a standard playbook, relentlessly hammering a square peg into holes of every shape and size. Instead, we adopt a highly contingent style, applying our competences, experiences and insight in an optimised manner according to specific circumstances and needs.
We mentor and support our Clients such that over time their own capabilities increase allowing increased independence where desired and even greater value to be leveraged from our time together. In return we use every interaction to build our own learning and as such can offer a continually improving service.